Faq - Matrix Chemical LLC

Frequently Asked Questions

How to search for products on Matrixchemicalllc.com?

To begin, you may utilize any of the product category links at the header on our website to narrow down your search or simply type the name of the product in the search bar. If you are unsure of whether Matrix Chemical LLC carries the product you need, you may call our Customer Service hotline Monday through Friday from 9 AM to 6 PM

Why do I have to pay a Hazmat Fee?

Hazmat Fees are required by shipping carriers for special handling of hazardous materials.

Does Matrix Chemical LLC provide any instructions or directions for various uses of our products?

We sell raw chemical products for our customers, like you, to utilize in making their own products. Our products hence do not come with any directions or instructions as there are many uses for each product.

We advise you to search professional online sources for any directions on utilizing our various chemicals for your specific application or consult a chemist that would be capable of calculating detailed solutions, formulas, and mixing instructions for your end product.

Does Matrix Chemical LLC custom package and private label on products for our customers?

All of the products we sell are labeled as products. We do not provide private label packaging services, but please note that our customers are preapproved to utilize our products, once received, and relabel them to sell as you prefer.

Accreditation and Certifications:

Our suppliers have all accreditations and certifications within the industry such as ISO 9001, and other accreditations and certifications. They rely on us to distribute their products to a large and diverse audience. Most of our products are made in the USA. All products are manufactured with the highest quality and standards. A Certificate of Analysis (COA) is on file for all our materials.

I need a formal quote.

Our website displays all the accurate pricing on our products. During the checkout process our website will show the shipping rates for your order. Some products ship via LTL freight. The shipping rates are calculated for you at checkout.

If you need a formal quote from our accounting department, please e-mail [email protected]

Do you offer Bulk/Special Order pricing?

For bulk and special pricing please contact Customer Service

We offer our products in small pack bottles, drums, and totes.

Do you offer expedited shipping?

Our normal shipping is via UPS, DHL, EMS ground shipment and all orders are processed quickly, so expedited shipping is not usually needed. When our customers require overnight or other forms of expedited delivery, we are able to provide that service by utilizing our customer’s FedEx or UPS Account Numbers to facilitate their needs.

Does Matrix Chemical LLC ship internationally?

We do ship internationally.

What is your cancellation policy?

Our cancellation policy is as follows:

We can accept cancellations. However, once an order enters the shipping process, it cannot be canceled (i.e. if the order is already picked for shipping, tracking number generated, etc). If you would like to request a cancellation, please e-mail us. We will put in the request and notify you by email if the cancellation was processed or of your tracking number, if it shipped.

How can I check the status of my order?

Chemical orders sometimes take longer to process due to DOT regulations on both Non-Hazardous and Hazardous Chemicals. We adhere to very strict shipping guidelines when picking, packaging, and labeling your chemical order.

As soon as your order is shipped, you will receive a tracking number to the e-mail address on file with the order.

What if the item I want isn’t in stock?

In-stock

Our website accurately shows what products are in stock. So, if the product is available to purchase online it is in stock!

Out of stock items

If a product is out of stock it will display a “Not in Stock” note next to the Item Number. If a specific Item Number is out of stock, please check the availability of the other sizes of the same Item Number as in most cases we have the other sizes in stock. You can do this by inserting the master Item Number/Model Number in our search bar on our website.

Get notified when an item is back in stock

If you want to be notified when a certain product is back in stock, please find the item on our website. Scroll down on the page and click the button “Temporary Out of Stock – Request An Email When Available” then insert your e-mail address.